Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery. 

RETURN PERIOD: 
We use a return period of 14 days for unopened, sealed items. Please see our Hygiene & Final Sale Notice below for important conditions that apply to opened items. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

RETURN CONDITIONS:

To ensure a smooth process, please review the following return guidelines.

  • Returned items must be unused, in new condition and in their original packaging.

  • Your order number must be included inside the return shipment.

  • We do not provide prepaid return labels for customer returns or exchanges.

  • Returns are accepted only when submitted within 14 days of the delivery date.

  • Customers are responsible for ensuring that returned items arrive at our address. We recommend using a track and trace shipping service. If a return does not arrive, no refund or replacement can be issued.

  • When only part of an order is returned, any applied promotions may no longer qualify. The refunded amount will be adjusted accordingly.

HYGIENE & FINAL SALE NOTICE:

For hygiene and health protection reasons, all Organic Armour underwear is classified as a final sale item once the original packaging has been opened. This is in accordance with EU Consumer Rights Directive exemptions for sealed goods unsuitable for return due to hygiene reasons (Article 16(e), Directive 2011/83/EU). Unopened, sealed items in their original packaging may be returned within 14 days of delivery. Items that have been opened, tried on, or worn cannot be returned or refunded under any circumstances.


WHAT ARE MY REFUND OPTIONS?

  1. Refund to Original Payment Method: If you choose to receive your refund via your original payment method, it usually takes 7-10 business days. After your return arrives at our warehouse, we process it within 10 working days. You can track your return using the tracking information provided with your shipment. Once the refund is issued, you’ll receive an email notification. Please note that it may take up to 3 days for the refund to appear in your bank account.

DAMAGED OR DEFECTED ITEMS: 
If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.

IS THERE ANYTHING I CAN'T RETURN? 

  • All opened underwear is classified as a final sale item for hygiene reasons and is not eligible for return or refund. See our Hygiene & Final Sale Notice above.
  • Items that have exceeded the 14 days return window 

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

RETURN COSTS: 
Returns are on your own cost depending on the courier and the country you return your package from.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.

RETURN PROCESSING TIME: 
If you indicate that you would like to return a product, we will immediately get to work on this. This way we can ensure that your return is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 7 days before the refund is visible on your bank account.

CONTACT US:
If you have any questions or need further assistance, please contact our customer service team at support@organicarmour.co.uk . We're here to help!